When the issue shifts to telephone communications, however, the story is quite different: Large law firms answer all calls during business hours with a live receptionist, while clients of one or two attorney firms are forced to leave recorded messages on answering machines, shifting the playing field clearly to the advantage of the large firms.
At Answer4Law™, a division of Santa Cruz Answering Service (santacruzanswering.com), one of the top 10 highest rated answering services in America, our purpose is to level the playing field when it comes to telephone communications by giving small law firms receptionist capabilities comparable to and even superior to large law firms, by virtue of 24/7 answering by a live operator.
Add to that a wide array of add-on features, options, and capabilities, all at a cost that small law firms can easily afford, and small law firms can be every bit as competitive as their larger rivals, both in the courtroom and on the phone, with Answer4Law™ answering for them.
| PLAN | PRICE | INCLUDED MINUTES |
| BRONZE | $77.50 Per Month | 50 Included Minutes |
| SILVER | $130.00 Per Month | 100 Included Minutes |
| GOLD | $177.50 Per Month | 150 Included Minutes |
| PLATINUM | $220.00 Per Month | 200 Included Minutes |
| EXTRA MINUTE PACK | $28.75 Per Block | 25 Minutes |
| AUTOMATED VOICE SERVICES | $25.00 Per Month | N/A |
| APPOINTMENT SCHEDULING | $49.00 Per Month | N/A |
The following automated voice services can be added to any Answer4Law™ virtual receptionist package.
I opened a one-person, solo practitioner law office in January, 1995, in the beautiful Branciforte Plaza office building. I was very fortunate, at that time, to engage the services of a highly qualified, very professional receptionist, who has been with me thirteen years now. You might not believe it, but my receptionist cheerfully and faithfully answers my phone from 8 PM to 6 PM, five days a week, plus takes emergency calls all of the other hours of the day and night. My receptionist has never called in sick, demanded an afternoon off to tend to a sick child, declined to work on a holiday, or “borrowed” office supplies from me. My receptionist takes careful messages when I am not available, makes sure I promptly receive those messages THREE DIFFERENT WAYS, and keeps a record of those messages.
I have never had labor issues with my receptionist, nor worker’s comp, social security, or unemployment problems. I have been able to freely give specialized instructions for special days or events or special clients, without a responsive whine or foot-dragging because of “changes”. While on vacation I have been able to consult with my receptionist from afar, giving me a sense of complete security – that I am “covered”.
I am the envy of many business folk – to have this kind of labor stability and institutional memory serving me all of these years…and all for a fraction of the standard cost of an employee, because this service that was first provided to me by Santa Cruz Answering Service, continues to be provided to me with a whole new set of added features specifically designed for small law firms. Called Answer4Law, this new answering service is everything a small law firm could ever hope for.
Lastly, please know that many new clients, upon arriving at my office, look around and say, “Where is that nice secretary I was talking to?” That nice secretary is a couple of blocks away, but always on the job. Thank you, SCAS, with thirteen years of the Ryle family’s expert and technologically astute business management, and thoughtful, careful personnel policies, for making my business work.
Brian T. Murtha, Attorney At Law
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